This privacy notice will become effective from May 25th, 2018.
At Volpe and Volpe Sartoriale we understand that we have a responsibility to protect and respect your privacy and look after your personal data.
This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, and how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.
For clarity Volpe may be both data controller and data processor for your personal data under certain circumstances.
We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.
Data Protection law will change on 25 May 2018
This Privacy Notice sets out your rights under the new laws.
Who are we?
Burst inc. Limited T/A Volpe
30 Denbigh Street
London
SW1V 2ER
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, to enable billing and remittance, and to contact you for customer service purposes.
What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, email address, phone numbers and payment information. We do not retain or store your payment information in compliance with PCI DSS standards as set out by our payment partners. We retain records of your queries and correspondence, in the event that you contact us.
How do we use your data?
We use information about you in the following ways:
· To process orders that you have submitted to us;
· To provide you with products and services;
· To comply with any contractual obligations we have with you;
· To help us identify you.
· To provide customer care, including responding to your requests if you contact us with a query;
· To administer accounts, process payments and keep track of billing and payments;
· To detect fraud and to make sure what you have told us is correct;
· To notify you about changes to our website and services.
· To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
· To inform you of service and price changes
Retention periods
We will keep your personal data for the duration of the period you are a customer of Volpe. We shall retain your data only for as long as necessary in accordance with applicable laws.
We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.
Third Parties
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
However, we will only ever share information about you that is necessary to provide any service you request and we will ensure your personal data is secure and will not be used for any marketing purposes.
We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Volpe our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your rights
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
Our Privacy Notice shall be made clear to you at the point of collection of your personal data.
You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive a newsletter from us about our products and services, you will have the choice to unsubscribe from our newsletter or by emailing us at volpe@talk21.com
Accessing and updating your data
You have the right to access the information we hold about you. Please email your requests to volpe@talk21.com so that we can forward this information for you.
Links to other sites
www.volpe.ltd.uk may provide links to third-party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third-party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.
Your personal data
By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.
As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Any sensitive data (payment details for example) are not stored by us in agreement with our payment partners; adhering to their PCI DSS compliance procedures.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.
Liability and Data Breaches
We agree to take reasonable measures to protect your data in accordance with applicable laws.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Use of cookies
We do not use cookies to collect data on our websites.
Contact us
Please e-mail any questions or comments you have about privacy to: volpe@talk21.com
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: +44 (0) 303 123 1113